Returns & Refunds Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund in accordance with the policy below.

Return Eligibility

You may request a return if:

  • The request is made within 30 days of delivery.
  • The item is unused and in its original condition.
  • The item is returned in its original packaging.
  • Proof of purchase is provided (order number or receipt).

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items not caused by us
  • Items returned without authorization
  • Final sale or clearance items (if applicable)
  • Gift cards (if applicable)

Return Process

To request a return, please contact us at:

Email: [email protected]

Please include:

  • Your order number
  • Your name
  • A brief description of the reason for return
  • Photos of the item if damaged or incorrect

Once your request is approved, return instructions will be provided.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping service.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing time: 5 – 10 business days
  • Your bank or payment provider may require additional time to process the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this time, the order may already be in processing and cannot be cancelled.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

Contact Information

If you have any questions about returns or refunds, please contact us:

Email: [email protected]